Frequently Asked Questions

Every contractor in our network undergoes a rigorous verification process including insurance checks, trade qualification verification, reference checks from previous clients, and ongoing quality monitoring. We verify public liability insurance, employer liability, financial stability, and trade body memberships.

Yes, our matching service is completely free for homeowners. We charge our partner contractors a small fee when they secure work through our platform. There are no hidden costs or subscription fees.

You will typically receive 2-4 detailed quotes from verified contractors in your local area within 48 hours of submitting your project details.

We work with trusted contractors across the entire UK including London, Manchester, Birmingham, Bristol, Leeds, Glasgow, Edinburgh, Cardiff, and all surrounding areas.

Many projects fall under permitted development rights. Your matched contractor can advise on whether planning permission is needed for your specific project. We can also recommend architects and planning consultants if required.

Yes, all contractors in our network must have valid public liability insurance (minimum £2 million) and employer liability insurance if they have staff. We verify insurance certificates during our vetting process.

We cover house extensions, loft conversions, kitchen renovations, bathroom renovations, full property renovations, landscaping, garden rooms, and general building work.

Yes. When you receive quotes, contractors will typically provide portfolios of their previous work, including before and after photos. You can also check our case studies page.

All our contractors offer workmanship guarantees. If any issues arise, we provide dispute resolution support. We also remove contractors from our network who fail to meet our standards.

Simply fill out our project form or give us a call on 0203 916 6465. Tell us about your project and we will match you with up to 3 verified local builders.

While we specialise in planned home improvements, some of our contractors do offer emergency repair services. Contact us on 0203 916 6465 and we will try to connect you with a suitable contractor as quickly as possible.

Absolutely. We present you with matched contractors and their quotes. The choice of who to work with is entirely yours. There is no obligation to proceed with any quote.